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About us

 

Customer Service - At 18racing.com, we make customer service our highest priority.  We would like to make our customers' decision making process an easy one by assisting you with all your questions about size and correct fitment. Please do not hesitate to contact us. 

 All of our orders are normally shipped within 24-48 hours of payment and tracking no will be email to you.

We will notify by email if there is  any issue or delay.

Please google the tracking no or go to UPS.com to check the current status of your order.

If you have any shipping questions, the best way is to contact 1800 - PICK UPS.

 

Shipping

Free shipping in 48 states

Shipping time: East coast : 5-6 days.West Coast: 2-4 days.

Alaska, Hawaii, Puertp Rico $150 (5-7 days)

Canada normally 5-7 days.

Ground shipping: $45/set (5-7 days) not including brokerage fee and duty & tax.

 International shipping  :

 We offer expedited shipping by UPS normally take about 5-10 days.

or for even extremely low international  shipping cost option by a third party shipping,  which normally take about 20-30 days.

 

Return Policy - All items can be return within 30 days from invoice date and subject to a 20% restocking fee. Items must be in as new condition, never been mounted on the vehicle or never installed with tire. Please return items with original packaging. Customers responsible for their own shipping cost on all return. Before returning any items, you must contact us and we will provide you with written instructions. 

Out of stock item - If You could not find a size, style or color that you like, please contact us, we could help you to find the wheels for you since we have incoming stock every week (might not listed on the inventory list). If the wheels are still not available, we might be able to help you to special order it

Special Order - Please contact us, we could help you to special order with minimal or no additional charge with deposit. The estimated time is about 2-3 months.

Wholesale Account - Please email us at sales@18racing.com for wholesale information.

Payment Method - We accept Paypal, Visa, Master Card, American Express, Discover, E-check, money order (please contact us first for money order payment)

Office Hours: Mon-Sat 10:00AM - 6:00PM Pacific Standard Time

Feel free to text or whats app or call  925-3393828.